RETURNS & REFUND
Return and refund policy:
At HEMERYNE, we are committed to ensuring that our customers are completely satisfied with their purchases. We stand behind the quality of our products and want you to have confidence in your purchasing experience. To this end, we have established a comprehensive return policy to address any concerns you may have.
Eligibility for Returns:
Our return policy only covers products purchased directly from our website. If you have made a purchase from a wholesale or third-party reseller, please refer to their specific return policy.
Timeframe for Returns:
You may initiate a return within 14 days from the date of purchase. Any requests made beyond this period will not be eligible for a refund or exchange. Please do not send back your parcel without contacting us first and a return approval from HEMERYNE.
Product Condition:
To ensure a smooth refund process, we want to clarify our policy regarding the condition of returned items. We offer a 100% refund only if the item is returned in its original condition, undamaged, and unused. We value the satisfaction of our customers and strive to make every return as efficient as possible.
Our team carefully inspects each returned item to ensure that refunds are processed accurately and in a timely manner. We appreciate your understanding in this matter, as it enables us to continue providing high-quality products and excellent customer service.
Return Process:
To initiate a return, please follow these steps:
- Contact our customer care team at info@hemeryne.com to request a Return Authorization Number (RAN). This number is mandatory for processing your return.
- Once you have received the RAN, securely package the product(s) you wish to return, including a copy of the original purchase receipt and place the return label on the package.
- Ship the package to the address provided by our customer care team. Please ensure that the RAN is clearly marked on the outside of the package.
Return Shipping Costs:
Customers are responsible for the return shipping cost. We only accept a trackable shipping method to ensure that the package reaches us safely. If you receive a refund, the cost of the initial shipping will be deducted from your refund unless your order was sent with free shipping.
Refund Process:
We want to ensure a smooth refund process for our valued customers. When you request a refund, it will be credited to your original method of payment for the item purchased. Please note that original shipping charges, duties, taxes, or tariffs cannot be refunded as they are necessary for processing and delivering your order.
In case your return was purchased in a currency different from your local currency, rest assured that refunds will be processed in the same currency. However, due to fluctuations in currency rates, the refunded amount may slightly vary than the price you initially paid.
Once we receive and inspect your returned items, we will promptly process your refund. Please allow 7 working days for the refunded amount to be credited back to your original payment method.
Please be aware that any delivery costs paid in connection with the order, as well as any return delivery and clearance costs incurred when returning products, are non-reimbursable or refundable. We appreciate your understanding in this matter.
Unfortunately, we cannot accept returns on sale items or gift cards.
Our goal is to provide you with the best possible service. If you have any questions or need further assistance, feel free to contact our customer support team, and we will be more than happy to help you. Thank you for being a part of our valued HEMERYNE customer community!
Exchanges:
If you'd like to exchange a product for a different variant, kindly follow the return process mentioned above. Once you have completed the return, simply place a new order for the desired product on our website. This will ensure a smooth and efficient exchange process.
Damaged or Incorrect Items:
In the rare event that you receive a damaged or incorrect item, please contact our customer care team at info@hemeryne.com. We will arrange for a replacement or refund, and we may request photographic evidence of the issue to expedite the resolution.
Product Flaws:
If you believe there is an issue with your purchased product or packaging, please contact our customer support team within 14 days of purchase. We may request additional information or photographs to assess the defect and determine the appropriate course of action.
By purchasing our products, you agree to abide by the terms of this return policy. This policy is subject to change without prior notice, and any updates will be published on our website.
For any additional questions or assistance regarding our return policy, please reach out to our dedicated customer care team at info@hemeryne.com
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.